The following Agreement describes the terms and conditions that apply to your Fitzsimmons Rewards Card (These Terms and Conditions apply to the use of your Fitzsimmons Card and govern the relationship between Fitzsimmons Hotel Group (“Fitzsimmons”, “we” or “us”) and you. Use of your Fitzsimmons Card will constitute acceptance of these Terms and Conditions. You must therefore read them carefully. If there is anything you do not understand, please contact our central reservations on 01294 279274 or email reservations@fitzsimmonsgroup.co.uk

Fitzsimmons Rewards Membership

1. Our Fitzsimmons Rewards Card is our way to show our appreciation for your loyalty by rewarding you every time you visit one of our participating venues. It is not a credit card, charge card or debit card. Each Card User must only use the Card in accordance with the Scheme rules.
2. Each Card is personal to the Cardholder or relevant Card User to whom it is issued and neither the Card nor the reward points can be used by or transferred to any other person. If you need to change any of the details you have registered with your Fitzsimmons Card, please contact Fitzsimmons central reservations by telephone on 01294 279274 between the hours of 09:00 and 18:00 during Monday to Friday, or by e-mail reservations@fitzsimmonsgroup.co.uk
3. Fitzsimmons Rewards is open to anyone aged 18 or over.
   1. Pick up your Rewards Card in venue and register in venue.
   2. T&Cs apply: Max 4 people. Valid on food and soft drinks only. Promotional menus excluded. Offer valid on sign-up day only for new members. Not to be used in conjunction with any other offer. One Loyalty card registration per booking. 
4. Fitzsimmons will not be liable for any costs or losses which arise in connection with the programme being cancelled or amended.
5. Members will be informed of any significant changes to the Fitzsimmons Rewards scheme by email or via our website. Continued use of the card will constitute your acceptance of any such changes to terms and conditions.

Rewards Points and Member Benefits

1. To collect accommodation points, the lead guest name must match that of your Fitzsimmons Rewards card.
2. You can check your points at any time whilst in any of our venues.
3. Each Fitzsimmons Rewards point is worth 1p.
4. Points can be earned on the purchase of all food and non-alcoholic beverages in all Fitzsimmons Hotels and Restaurants. Points can also be earned on accommodation when booked direct with the Fitzsimmons group and not via a third party.
5. Rewards points are not awarded on the purchase of Fitzsimmons Gift Cards, discounted products or purchases paid for with vouchers. Certain other products may also be excluded from the scheme (including but not limited to functions including weddings, funerals, tribute nights and events or purchasing vouchers from 3^rd parties to be used in venues).
6. Any reward points earned on purchases which are subsequently cancelled or refunded will be deducted from the card. For current reward points earning levels please see online at www.fitzsimmonsgroup.co.uk
7. In order to earn reward points on purchases, the card must be presented with the bill prior to purchase. Reward points cannot be added after the transaction is completed. If you forget your loyalty card please note that it is not possible to get points added retrospectively at a later date.
8. Following a visit to one of our venues where points have been added, please allow up to 24 hours for your points to appear on your account.
9. Rewards points have no cash value and cannot be refunded or exchanged.
10. Valid Fitzsimmons Rewards points can be redeemed at any time across the Fitzsimmons Group by presenting a valid card at point of purchase.
11. To protect the balance of your card, in the event of loss or theft, check your account balance or view your transaction history please register your loyalty card whilst in any of our venues.
12. If you wish to dispute the balance on your Rewards card you must be able to provide your till receipts.  This receipt is issued after the addition of reward points to your account.  It confirms the amount of points that have been added to your account and confirms that your loyalty card was present. You can check your account in any participating Fitzsimmons venue to ensure your account balance is correct.  Queries on accounts can only be checked within a three-month period.

Cancellation, Termination or Expiry

1. Cancellation and redemption: You have the right to cancel your Fitzsimmons Card at any time by returning it to any Fitzsimmons Venue (Riverside Lodge Hotel, Carlton Hotel or Oscars restaurant). On receipt of the card any monetary value will be forfeited and any points value cancelled.  Your card will no longer be available for use.
2. Fitzsimmons Group reserves the right to terminate any guest’s membership of the Rewards Card Scheme.  In certain instances where the member is suspected of abusing the Loyalty Scheme that member’s monetary balance will be forfeited and unused points will be cancelled.
3. Your Rewards Card does not have an expiry date. However, if you do not use your Fitzsimmons Card for a period of one year or more, your Fitzsimmons Card will cease to be valid and any stored monetary value will be forfeited and any accrued points cancelled.  Checking the balance on your Fitzsimmons Card will not constitute use of the Fitzsimmons Card for these purposes. Expired value cannot be transferred to a new card, redeemed or reinstated.  You will not be able to use your Fitzsimmons Card once it has ceased to be valid.
4. Fitzsimmons reserves the right to amend these Terms and conditions at any time or withdraw the Rewards Card scheme on reasonable notice; such changes will be posted on https://www.fitzsimmonsrewards.co.uk/  The amended terms will apply to the use of your Loyalty Card.

Loss, Theft or Damage

1. Fitzsimmons Group are not liable for lost, stolen or damaged Rewards cards.  However, if you register your Rewards card with us, we will replace any lost, stolen or damaged cards with a new card.  Your replacement card will be posted to your registered home address only and be sent out to you with the balance remaining on it at the time you notified us of your lost, stolen or damaged card.  If you subsequently find or retrieve a Fitzsimmons Card which you have reported lost or stolen, you must notify Fitzsimmons central reservations immediately on 01294 274279.
2. You are responsible for any unauthorised payments using your Rewards Card.  Therefore, please keep your card safe and do not allow others to use it.  If you have registered your Fitzsimmons Card through the Fitzsimmons website, you should immediately report any loss, theft, fraudulent or unauthorised use of your Fitzsimmons Card to Fitzsimmons central reservations on 01294 274279.
3. Fitzsimmons Group reserve the right to correct or amend the remaining balance on your account if we believe that an invoicing or accounting error has occurred.  If you wish to contest such a correction or amendment to your account balance, please contact our central reservations on 01294 274279.

General

1. Neither Fitzsimmons Group, nor any member of its corporate group shall be held liable for any default resulting directly or indirectly from any cause beyond our control, including but not limited to, failure of network services and failure of data processing systems. To the extent permitted by law, all conditions or warranties implied by law, statute or otherwise are expressly excluded.

Data Protection Statement 

In order to participate in the Fitzsimmons Rewards scheme, members are required to provide personal details to register. This information will be processed in accordance with our data protection policies. Members can amend these details at any time by accessing their online account.

We would like to reassure you that your details are safe with us and will never be released to any other external companies or third-party groups for their marketing purposes.

We will use your personal details to send you information about your Rewards Card and details of any promotions. If at any time you would like us to stop sending you e-mails, please let us know and we will do so immediately.